Jeffrey L. Wannamaker Page 1
PROFESSIONAL
EXPERIENCE
WANNAMAKER ASSOCIATES LLC, Houston, TX Oct 2014 to Present
Principal,
Co-Founder
Independent
advisory, management consulting, and corporate recruiting services
partnership for business and technology.
·
Business
development for advisory, consulting, and project services including business
transformation, strategy, capability assessment, functional/technical
architecture, roadmap, portfolio/program/project management, PMO center of
excellence, vendor evaluation, technology rationalization, and program
assurance. Specialize in Data Management, Enterprise Integration, Data
Warehousing, BI/Analytics, Digital Transformation, Pricing Technology,
Application Development, and ITIL processes.
·
Voluntary
Services: Provided pro bono technical and general business services for
non-profit 501(c)(3) events for youth education and military social services.
Assisted job seekers with career coaching and networking techniques.
WASTE MANAGEMENT INC., Houston, TX Apr 2011 to Sep 2014
Senior
Director, Information Technology
IT strategist,
program director and portfolio demand leader at a Fortune 200 Environmental
Services and Logistics Company. First point of contact for executives in
Sales, Pricing, Marketing, and Customer Service to address essential
technology needs. Provided Application Engineering, Information Management,
Enterprise Application Integration, and Digital Customer Experience
solutions. Implemented a PMO Library for Department best practices.
Effectively facilitated business and technical teams to evaluate business needs,
conceptualize required capabilities, develop technology strategy, estimate
cost/benefits, prioritize IT investments, align IT delivery roadmaps, and
present business cases to executive sponsors. Accountable for multiple CEO
strategic initiatives and was engaged in daily leadership and tracking of
cross-functional project teams, maintaining frequent stakeholder interactions
to ensure engagements realized intended objectives.
·
Multi-Channel
Proactive Communication Platform Integrates Digital and Online Customer
Experience – Hand-picked by CIO to spearhead
a nimble program to define an enterprise digital/online communication
strategy for Customer Experience, Sales, Marketing, and Corporate Communications.
A multi-year roadmap included a base platform release with voice, email and
SMS channels. Future releases were projected to expand subscriptions, add
marketing analytics, and add new channels for Social Media and Mobile Apps.
Managed a cross-functional, multi-million dollar effort to integrate numerous
enterprise systems, enable business events to trigger generation of customer
subscribed content and deliver to customer preferred channels in a regulatory
compliant manner. The initial delivery targeted Service Interruption and
Reschedule alerts to improve customer retention and reduce call center
volume. The enterprise platform consisted of integrating truck wireless
computers, eCommerce, MDM, CRM, Order Management, Billing, EAI, Call Center
Technology, and a Cloud SMS Provider. MDM was used as the authoritative
source across systems to maintain customer data including contacts and
communication preferences.
·
Enterprise
Data Warehouse (EDW) Created Integrated Holistic Source of Truth – Directed a large-scale enterprise program that
integrated data from 8+ disparate transactional systems into a Netezza EDW,
creating a holistic source of truth for core lines of business. Used Kimball
methods for data movement and transformations. Governance was essential to
address data inconsistencies due to years of acquisitions and divestitures.
MDM was used as the authoritative data source for product-service catalog and
customer reference data. The EDW Hub provisioned the enterprise with improved
data services including data feeds, dimensional marts and self-service BI
Portal Systems for business functions.
·
BI Portal
Systems Created Insights for Financial/Price Management and Sales Force
Effectiveness – Headed a complex multi-million
dollar Microstrategy reporting solutions using a Netezza data mart that
provided insights into key levers of price and revenue growth. The outcome
enhanced the accuracy and clarity of metrics reported to Wall Street. The
analytics pinpointed transaction-level leakage down to the Sales Rep level,
improving salesforce policy and effectiveness.
·
Geo-Spatial
Segmentation Pricing Engine Reduced Time to Quote – Directed a multi-million dollar, geospatial price
segmentation solution using ESRI GIS to enable location based price
calculation capabilities to Salesforce.com and Siebel Order to Cash quote
workflows. A price management application provided geographical views to map
price zones (polygons), facilities, and price attributes that were used in
calculating spot prices. Catalog prices were geographically aligned
supporting dynamic display of relevant price guidance for open market and
contractual service prices. The price engines and quoting system
significantly reduced time to quote and simplified deal negotiation.
DELOITTE CONSULTING LLP, Houston, TX Feb 2009 to Mar 2011
Director,
Emerging Solutions
Pricing and
Profitability Management Practice leader and engagement director for delivery
of business intelligence solutions incorporating predictive pricing
analytics, scientific segmentation, revenue/margin optimization, profit
generating decision support and workflow automation for product management,
sales force and order management business processes.
·
Completed a
10-month Partner/Director recruitment program Apr 2008 through Jan 2009
before joining the firm.
·
Managed
alliance partner relationship with a top pricing software vendor, creating
joint go-to-market plans, expanding service offerings in multiple industry
sectors. Developed marketing collateral and engagement service delivery
strategy.
·
Drove
pipeline lead generation, qualification, proposal development, contract
negotiation, project oversight, project financials, executive steering, and
service quality audit.
·
Created a
Proof of Value market offering using hosted Pricing Analytics software for
pre-sales opportunity assessment to quantify value from customer sales
transaction data. Drove two pre-sales efforts quantifying margin improvement
benefits ranging from 1-6%+ of addressable revenue to the bottom line in 6 to
12 months. Demonstrated that using Pricing vendor tools potentially reduce
customer implementation decision time from months to weeks.
·
Led
multiple Pricing engagements using different pricing vendor solutions. Built
technical expertise initially by subcontracting on vendor projects. Worked
full-time on-site at a global manufacturing client, leading the project,
consulting on transforming their pricing management organization, defining a
pricing waterfall strategy and introduced them to a hypothesis-based approach
to analyze improvement opportunities. The project structure included
technical implementation that incorporated client resources to ensure
sustainability of the solution.
·
Contributed
thought leadership by delivering point of view presentations to firm leaders
and contributed content to a Deloitte book on Pricing and Profitability
Management, as well as other marketing publications.
PROS HOLDINGS, INC. (now PROS,
Inc.), Houston, TX May 1998 to Jan 2008
Vice President, Technical Professional Services
& Corporate IT (2001
– 2008),
Director, Technical Services & Corporate IT (2000 – 2001),
Director, Software Development, New Products (1998 – 2000)
Key
executive for a publicly traded provider of Pricing Big Data and Revenue
Optimization science, software, and professional services. Involved in client
business development, thought leadership, and technology service delivery.
Contributions generated new market growth, directly contributing to eight
consecutive years of profitability and NYSE IPO. Built and directed technical
professional service line operations including Solution Implementation,
Integration Services, SaaS Managed Services, Learning & Development, and
Customer Support for clients in manufacturing, distribution, services,
airline, hospitality, and healthcare industries. Head of IT supporting global
corporate operations, multiple data centers, infrastructure, monitoring,
enterprise applications, policies, security audit and vulnerability, and SaaS
managed services. The headquarters data center was regularly toured by
customers as a showcase site.
·
Launched
New Service Offerings Creating Revenue Growth - Created competitive data integration and SaaS managed
service offerings providing clients with on-premises or hosting alternatives
to lower cost of entry. Generated over $3M in new incremental service revenue
and $8M in new product license sales first year, doubling growth to $22M
second year.
·
New
Product Architecture & Organization Increased Company Scalability - Developed strategy to implement a reusable middleware
component architecture to address investors’ desire to scale production of
new product suites and supporting multiple vertical markets. Organized and
hired critical talent to build a new product development organization.
Shifted the company mindset from custom application development to a
configurable, product feature-release model. For Integration Services,
implemented an open source Spring framework platform to deliver custom data
interfaces to access leading SCM, ERP, CRM, and legacy systems. The
integration platform enabled use of offshore development at 60-70% margin on
services.
·
Increased
IT Efficiency through ITIL Service Management – Organized IT using ITIL Library as a guideline for
structuring the organization to efficiently manage core service categories to
SLAs. Completed a $10M capital expansion, transitioning the corporate data
center to a new headquarters without business disruption. Spun up a new
colocation center to support business continuity of corporate and hosted
customer systems, sustaining 2 major hurricanes without incident. Managed
$3-4M average annual IT infrastructure budget, leveraging solid vendor
relationships to grow assets to over 300 physical servers and 50TB+ of
enterprise SAN storage. Resulted in doubling development release cycle
capacity and increasing redundancy. Implemented Sharepoint for enterprise and
client project collaboration. Early adopters of VMware/SAN for
virtualization, implemented Dynamics GP (ERP), Salesforce (CRM), Altiris
(asset management), Serena TeamTrack (incident management). Conducted
independent security audit to strengthen levels of separation to sensitive
intellectual property and refine access methods. Big 4 firm conducted annual
SOX audits and leveraged third party to run security vulnerability tests
without compliance incidents.
·
Program
Management Office Center of Excellence Increased Brand Recognition - Developed “Blueprint for Pricing Project Success” to
instill standards and program assurance across Sales, Development,
Professional Services, IT, and Customer Support. Maintained templates, tools,
training, and sales collateral in a central SharePoint Library. Delivered
hundreds of Blueprint presentations to client executives and industry
analysts to differentiate brand in the marketplace. Client-facing expert on
process improvement, business change management, and project management best
practices. The Blueprint revived multiple 10+ year accounts resulting in
additional sales. It was part of a winning strategy to raise market share in
the top tier international airline industry from under 40% to over 80%+,
seizing all business deals over a 3 year span. The Blueprint resulted in
greater transparency, standardization of delivery services with a
well-defined Work Breakdown Structure with “RACI” style roles and
responsibilities to ensure ownership, and improved revenue recognition.
·
Accelerated
Customer Adoption Through Instructional Redesign – Worked with client’s consultant to capture feedback on
existing document sets. Redesigned client education programs to significantly
enhance the client learning experience, using a concept training approach
designed for distinct audiences. Resulted in better understanding at multiple
levels of the organization, accelerating adoption, and customer time to
value.
·
Self-Service
Customer Experience Streamlined Support Workflow - Built a new Customer Support organization serving 150+
global clients and 300+ solutions in 40 countries. Created tiered support
offerings, service level agreements and rolled out workflow-based incident
management system integrated to a customer self-serve knowledge website in
initial year. Sustained 96% maintenance renewal rate over 3-year period.
Reached second year goal, slashing escalations to product engineering by over
60%.
DYNASTY TECHNOLOGIES INC., Houston, TX Jul 1996 to Apr 1998
Engineering Manager,
Product Development
Directed
product development for a patented suite of enterprise application design,
software development, and middleware tools sold to major broadcasting,
investment banking, healthcare, shipping logistics, and aviation industries
in 15 countries. Implemented feature-driven development methods and
continuous integration DevOps methods reducing release cycles by 70%.
El Paso Corporation (acquired by Kinder Morgan), Houston, TX Nov 1994 to Jul 1996
Senior Manager,
Specialist
Managing
technology specialist for a commercial software division, leading new product
R&D, testing, and delivery of integrated applications to companies that
produce, gather, transport, and market natural gas & electric power
commodities. Redesigned gas transportation nominations system using emerging
middleware component architecture to ease integration costs and improve user
experience. Developed go to market strategy and 3-yr business plan for new
energy marketing system.
PRIOR
PROFESSIONAL EXEPERIENCE
Electric Utility Industry – Over
10 years of deep power operations control & dispatch application
development experience, in progressive roles from software developer, project
manager, architect, up to development manager for a leading Energy Management
Software vendor acquired by IBM. Application development covered Automatic
Generation Control, Economic Dispatch, Load Forecasting, Unit/Interchange
Commitment Scheduling, Energy Accounting, Security Constrained Dispatch, Load
Flow, Transmission Loss Penalty Factors, SCADA, and Dispatcher Training
Simulator.
Telecom/Cable/Wireless Industry – 1 year
of system engineering management responsibilities at a Regional Bell
Operating Company, including planning, architecture design, application performance
testing tool development, integration, and rigorous tuning for Commercial
Billing, Service Order Management, General Plant/Line Assignment, Trouble
Reporting, and Toll Center Rating products for telecom, cable, and cellular
industry.
SELECT
FORTUNE 200/500 CLIENTS SERVED
Expertise in
delivery of B2B pricing big data, revenue management, energy management
systems, and business intelligence/data warehouse solutions for select
Fortune 200 and Fortune 500 companies:
· Fortune 200 waste management environmental services
company (BI/Apps - Sales, Pricing, Customer Experience)
· Fortune 500 electric utility generators, service
providers, and regional transmission organization (Energy Mgmt.)
· Fortune 500 major oil & gas producer and manufacturer
of downstream petroleum products (Price Optimization)
· Fortune 500 natural gas pipeline companies (Gas
Transportation, Energy Marketing, Revenue Management)
· Global 500 top-tier international passenger airlines
(Revenue Management & Pricing)
· Global distribution system and largest online provider of
airline IT managed services (SaaS, Revenue Management)
· Fortune 500 manufacturer of commercial, industrial and
residential building products (Price Optimization)
· Fortune 500 leading building products distributor (Price
Management, Consulting)
· Global manufacturer of residential, commercial,
industrial, irrigation flow-control products (Price Mgmt., Consulting)
· Global 500 express shipping services company (Price
Optimization, Consulting)
· Fortune 500 global car rental services company (Price
Optimization, Consulting)
· Fortune 500 global hotel resort and entertainment company
(Revenue Management, Consulting)
· Fortune 500 healthcare systems and not for profit
full-care pediatric hospital (Price Optimization, Consulting)
EDUCATION
University of Houston,
Cullen College of Engineering - Bachelor of
Science in Electrical Engineering, Digital Option
Tau Beta Pi, National
Engineering Honor Society, Eta Kappa
Nu, Electrical Engineering Honor Society
Carnegie Mellon, Software
Engineering Institute, Capability Maturity Model, Software Process
Improvement
Deloitte Consulting, LLP, Engagement Economics, Enterprise Value Delivery
Methodology, Service Quality Management
El Paso Corporation,
Project Management/PMO methodologies, Quantitative Quality Management
Techniques, Business Management Leadership, Requirements Engineering (Dr.
Richard Stevens), DOORS Requirements Tool, Fusion OOD Modeling
PROS Holdings / Dynasty
Technologies Inc., Agile/XP
Development Methods, Unified Modeling Language
Project Management
Academy, PMP Boot Camp Training
(PMI certification for PMP test expected Nov 2015)
COMMUNICATIONS
Presented
“Pricing Vision and Strategy” to CxOs and Area Vice Presidents from markets
across the country, demonstrating future state pricing capabilities that can
be realized to improve salesforce effectiveness and profitability
Provided thought leadership content included in
the Feb 01 2012 feature article of CIO.com, “The Art and Science of Pricing –
CIOs Have a New Mission: Boosting Profits through Smarter Pricing Decisions”,
by Puneet Bhasin, SVP/CIO, Waste Management
Delivered point of view presentations to multiple
executive forums on the “Blueprint for Successful Pricing Solution
Implementation”, outlining the critical success factors for enterprise
adoption
Contributed thought leadership and content to the
Deloitte book, “Pricing & Profitability Management” and a marketing
publication, “The Problem with Pricing - Why CEOs Should Pay Closer Attention
to Pricing”
Guest Speaker, “Software Lifecycle Methodologies
& Process Improvement Strategies” at multiple venues including Society
for Software Quality (SSQ), Data Processing Management Association (AITP),
and PricewaterhouseCoopers luncheon
Co-authored white paper, “Implementation of
Dispatcher Training Simulator”, IEEE Proceedings, Power Engineering Society